A hassle-free computerised land
records system
The Land Registry

Exemplary Services@Gov
2011

"Before computerising the land records, we used to search through the Land Registry indices for making photocopies for our customers. It was inconvenient and time-consuming and the old documents could easily be damaged as a result, leaving with smudged words or other signs of repeated use," said Mr K. F. Pang, Deputy Registry Manager/Management & Customer Services of the Land Registry.

Land records are important documents evidencing the evolution of Hong Kong's land registration system. If these documents are damaged, it will not only mean a loss of historical records but also make it difficult to verify property ownership.

History lives online

Following the computerisation of the land records, all land documents are now kept in digital image format, saving them from wear and tear. In addition, the public can conduct searches over the internet anywhere at anytime.

Properties are one of the most important assets of the general public. The Land Registry's registration and search services play an important role in protecting property ownership. Its enhanced land search services also facilitate property transactions. To meet customers' needs in a thriving property market, the Land Registry's Online Search Services have been extended from 16 to 20 hours daily since last August.

Winning customers' hearts

The Land Registry also strives to improve the quality and efficiency of other services. A number of performance pledge standards have been raised over the past two years. The time for registration of land documents has been shortened from 16 to 15 working days and the time for delivery of the Monthly Memorial Information on Mortgage Transactions has been reduced from five to four working days.

The enhanced service standards are well-received by the public. According to the Land Registry Customer Service Survey last year, over 90% of the respondents were content with the department's land search services and almost 90% were content with the deeds lodgement service. The department received 1,036 commendations from customers in 2009-2010, representing a 150% increase over the previous year.

With a wide customer base, including lawyers, estate agents, banks as well as the general public, the Land Registry's services support the everyday lives of Hong Kong citizens. Guided by "a heart to serve", the department will continue to shoulder an indispensable responsibility in Hong Kong's economic development.

Mr K. F. Pang (first left) explained that the Land Registry's registration and search services play an important role in protecting property ownership.
Mr K. F. Pang (first left) explained that the Land Registry's registration and search services play an important role in protecting property ownership.
Archive of old paper-based land records
Archive of old paper-based land records
Full computerisation of registration of land documents
Full computerisation of registration of land documents
The Customer Centre of the Land Registry
The Customer Centre of the Land Registry