Enhancing Electronic Services
for Business Facilitation
Companies Registry

Exemplary Services@Gov
2013

To facilitate members of the public to obtain the latest company information quickly and reduce operation and compliance costs of companies, the Companies Registry strives to enhance and provide high quality online services at its e-Registry portal. With the application of innovative ideas and technology, the Registry took the initiative to introduce the Company Search Mobile Service with a view to enhancing the business environment and strengthening Hong Kong's status as a major international commercial and financial centre.

Upgrading e-Registry for greater customer satisfaction

Since the launch of the e-Registry portal in 2011, the Registry has introduced various new services on the portal. These include electronic form submission for reporting changes of company information thereby shortening the registration time of the forms significantly. When users report a change of registered office address at the e-Registry, they can also opt, conveniently, to notify the Inland Revenue Department of the change of business address which appears on its Business Registration Certificate in one go.

To enhance data integrity and save time for data input by users, key particulars of the companies are pre-filled in the electronic forms for users to review and update online.

The Registry has organised a series of conferences and workshops on the new electronic services for customers and provided instant user registration services onsite. Participants' opinions on the Registry's services were collected for continuous service enhancement.

Application of smartphone technology for service improvement

Service improvement The new Company Search Mobile Service allows the public to conduct searches for company information anytime anywhere using smartphones and other mobile devices. Users can conduct Company Name Search, Document Index Search and obtain basic company information free of charge. They can also receive a company particulars report instantly for a fee through payment by credit card online.

Efficient company incorporation services are vital to the business community. The Registry has been awarded the "Best SME's Partner Award" by the Hong Kong General Chamber of Small and Medium Business Limited for the fifth year in recognition of its services and support given to SMEs. Furthermore, in the Doing Business 2013 Report published by the World Bank, Hong Kong was ranked sixth out of 185 economies on "Starting a Business".

Onsite service for user registration with the e-Registry at conferences.
Onsite service for user registration with the e-Registry at conferences.
The Companies Registry held conferences introducing its new electronic services.
The Companies Registry held conferences introducing its new electronic services.
User-friendly Company Search Mobile Service for conducting company searches anytime anywhere.
User-friendly Company Search Mobile Service for conducting company searches anytime anywhere.